FREQUENTLY ASKED QUESTIONS

CAN WE WORK WITH VALLEY SURGICAL IF YOU’RE NOT A MEMBER OF OUR GPO?
Yes, our work compliments group purchasing organizations. Health care facilities become members of GPOs to save money. Our customers buy a low volume of high-volume products to supplement cost-savings without impacting their GPO contract compliancy.

HOW LONG DOES IT TAKE VALLEY SURGICAL TO FORMULATE AN OFFER ON THE BUY BACK PROCESS?
Typically, after the product list is received, you can expect an offer within 24 to 48 hours.

DO YOU WORK WITH EXPIRED OR REPROCESSED ITEMS?
Yes, Valley Surgical accepts items that are expired, reprocessed or resterilized.

WHERE DOES THE PRODUCT COME FROM?
At Valley Surgical, we typically purchase this product from facilities like yours and large health systems that undergo conversions, select suppliers and wholesalers, physician changes and contract changes where they find remaining unused, in-date surplus product. We purchase products from licensed facilities with legitimate title ownership of the merchandise who can confirm that safety, storage, and distribution procedures are being enforced.

DOES VALLEY SURGICAL WORK WITH CAPITAL EQUIPMENT?
No, but we have industry partners that do. Our buy back product focus is on surgical disposables specifically mesh, endomechanicals, fixation devices, urology, orthopedic and gynecology products.

WHAT HAPPENS IF THERE IS A RECALL ON A PRODUCT I’VE PURCHASED?
Valley Surgical continuously reviews products for recall. Depending on the type of recall, the product is identified, segregated, and destroyed. When a recall alert is received at Valley Surgical, we contact appropriate parties immediately. Valley Surgical’s inventory system tracks expiration dates, and manufacturer reference numbers.

WHO WARRANTIES THE PRODUCTS PURCHASED FROM VALLEY SURGICAL?
All products we sell are unused and should satisfy all of the necessary factors under the OEM’s warranty.

WHAT IF MY ORDER IS DAMAGED OR INCORRECT?
Facilities are allowed to return items upon request. Any facility not satisfied with any device upon receipt will have that device replaced at no charge.

HOW WILL MY ITEMS BE SHIPPED?
All orders are shipped FedEx ground unless expedited shipment is requested. FedEx Ground shipments generally have 2-5 day delivery times. Customers who provide FedEx/UPS account numbers will be billed directly by the carrier. All orders after 4:30PM EST will be shipped next day. Valley Surgical is not responsible for delays in shipping due to orders arriving after 4:30PM EST.